Returns for Non-Quality Reasons
We accept returns or exchanges within 30 days of delivery if you are not satisfied with size, color, or fit.
- Items must be unworn, unused, and in original packaging.
- Customers are responsible for return shipping fees.
- After we receive and inspect your return, we will process your exchange.
- All re-delivery fees for exchanges must be paid by the customer.
Defective / Quality Returns
If your item has manufacturing defects (not caused by improper use or accident), you may return it within 30 days.
- Items must be returned in original packaging.
- Customer covers return shipping.
- Once approved by our quality team, we will send a new item with free reshipping.
- Our QC team has final decision on quality claims.
Refunds
- Orders can only be cancelled before shipping.
- Full refund is available for cancelled orders.
Full refunds require:
A. Prior approval from our service team.
B. Items in new, unused, original condition.
Otherwise, partial or no refund may apply.
Refunds are processed within 2 weeks to your original payment card.
Contact: business@szruinian.com